Privacy Policy

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Last updated: November 2025

At Integrity Insight, your privacy matters. This policy explains how I collect, use, and protect your information when you visit this website, make an enquiry, or purchase a family research package.

1. Who are we

Integrity Insight is a family-history and heritage research service based in the United Kingdom.
If you have questions about this policy, please contact:
📧 Nicki@Integrityinsight.co.uk

2. Information I Collect

• Contact details – name, email address, phone number, postal address
   
• Project information – family names, dates, and locations you share for research
   
• Payment details – handled securely through third-party processors (e.g., PayPal, Stripe)
   
• Website data – IP address, browser type, and pages visited (via analytics tools)

3. How you information is used

I use your information to:

• Respond to enquiries and provide quotes
   
• Deliver requested genealogy services and reports
   
• Send project updates and completed work
   
• Maintain records for business and tax purposes
   
• Improve my website and client experience
   

I will never sell or trade your personal information.

4. Legal Basis for Processing

Under UK GDPR, your data is processed on the basis of:

• Contract – to deliver agreed services
   
• Consent – when you share information or opt in to updates
   
• Legal obligation – to maintain business and tax records
   

5. Data Storage and Security

All personal data is stored securely on password-protected devices and encrypted cloud storage.
Any paper notes or printed materials are stored safely and destroyed when no longer needed.

6. Sharing your Information

Your details may be shared with trusted third-party providers only when necessary (e.g., payment processors or print suppliers).
Data is never transferred outside the UK without GDPR-compliant safeguards.

7. Data Retention

• Project data: kept up to three years after completion (unless you request deletion)
   
• Basic contact and invoice records: kept for seven years to meet UK tax law requirements
   

8. Your Rights

You have the right to:

• Access your data
   
• Request corrections or deletion
   
• Withdraw consent for communications
   
• Lodge a complaint with the Information Commissioner’s Office (ICO) – https://ico.org.uk
   

9. Cookies and Anaylitics

This website may use cookies or analytics tools (e.g., Google Analytics) to understand visitor activity.
You can disable cookies through your browser settings at any time.

10. Update to this Policy

This policy may change from time to time.
The most recent version will always appear on this page.

📧 Nicki@Integrityinsight.co.uk
🌿 Integrity Insight – Discover your past. Preserve your legacy.